Last updated: 29 June 2026
Starbound Moments ("we", "us", "our") is a trading name of Gorsesoft, based in the New Forest, Hampshire, UK. We are committed to protecting your privacy and handling your personal data responsibly. This policy explains what data we collect, why, and how we use it.
What we collect
When you place an order or interact with our site, we may collect:
- Contact details: Name, email address, phone number (if provided)
- Delivery address: Postal address for physical orders
- Order details: Product selections, customisation data (dates, locations, messages), order history
- Payment information: Processed securely by Stripe — we do not store your card details
- Technical data: IP address, browser type, and device information collected automatically when you visit our site
- Location data: The locations you search for in our configurator are processed by Google Places API to determine coordinates — we do not track your personal location
How we use your data
We use your personal data to:
- Fulfil and deliver your orders
- Generate your personalised star map artwork
- Send order confirmation and dispatch notification emails
- Respond to your enquiries and provide customer support
- Improve our website and services
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Third-party services
We use the following third-party services to operate our business:
- Stripe — payment processing. Stripe handles all card data securely under PCI-DSS compliance. Stripe Privacy Policy
- Google Places API — location search in our configurator. Google processes the location queries you type. Google Privacy Policy
- SendGrid — transactional email delivery (order confirmations, dispatch notifications). SendGrid Privacy Policy
- Google Analytics — anonymous website usage analytics to help us understand how visitors use our site. Google Privacy Policy
Cookies
Our website uses cookies for essential functionality (session management, cart persistence) and analytics (Google Analytics). We use:
- Essential cookies: Required for the site to function — cart, session, CSRF protection. These cannot be disabled.
- Analytics cookies: Google Analytics cookies help us understand how visitors use our site. These collect anonymous data only.
- Local storage: We use browser local storage to save your configurator design progress so it persists if you refresh the page. This data stays on your device and is not sent to our servers.
Data retention
We retain order data for as long as necessary to fulfil our legal and accounting obligations (typically 6 years for UK tax purposes). You can request deletion of your personal data at any time by contacting us, subject to our legal retention requirements.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to processing of your data
- Request a copy of your data in a portable format
To exercise any of these rights, email us at hello@starboundmoments.com.
Contact
If you have any questions about this privacy policy or how we handle your data, contact us at hello@starboundmoments.com.
